Privacy Policy

Last updated: January 2025

This policy complies with:

🇲🇽 Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP – Mexico)
🇪🇺 General Data Protection Regulation (GDPR – Europe)
🇺🇸 California Consumer Privacy Act (CCPA – California, USA)

Data Controller

Name: FRANCISCO JAVIER CERVANTES COSTE

RFC: CECF62091279A

Address: Avenida Plutarcos Elias Calle No. 661, Interior 204-205
Colonia Nueva Santa Anita, Iztacalco, C.P. 08210, Ciudad de México, México

Phone: +52 55 8796 0451

Email: info@cervantesbienesraices.com

Purpose of Personal Data Processing

The personal data you provide will be used for the following primary purposes:

Contact you regarding the real estate services offered
Prepare, manage, or execute lease, purchase, or intermediation contracts
Provide personalized advice on investment, purchase, or rental of properties
Fulfill legal, tax, or contractual obligations arising from operations
Maintain an updated database of clients, suppliers, and collaborators

Secondary purposes (optional):

Sending newsletters, promotions, or commercial information
Evaluate customer satisfaction and improve service quality

If you do not wish your data to be used for these secondary purposes, you may express this by sending an email to privacidad@cervantesbienesraices.com

Personal Data Collected

CERVANTES BIENES RAÍCES may collect the following personal data:

Identification: name, surname, date of birth, nationality
Contact: phone, email, address

Financial data: banking or tax information
Patrimonial data: information about properties, contracts, deeds

Transfer and Storage of Data

Your personal data will not be transferred to third parties without your express consent, except in the following cases:

Competent authorities in compliance with Mexican legislation
Notaries, public brokers, or financial institutions participating in operations
Technology platforms contracted for customer management and information security

All third parties with whom data is shared comply with confidentiality standards established by LFPDPPP and GDPR.

ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to:

Access

Your personal data

Rectify

Inaccurate data

Cancel

Your data

Object

To processing

To exercise these rights:

Send a request to: privacidad@cervantesbienesraices.com

Your request must contain:

Full name and contact information
Documents proving your identity
Clear description of the data on which you wish to exercise rights

Response time: 20 business days. Effectiveness: 15 additional business days.

Exercise My ARCO Rights

Security Measures

CERVANTES BIENES RAÍCES implements necessary administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use.

Data is stored in systems protected by:

Secure authentication
Data encryption
Certified HTTPS protocols

Data Retention

Personal data will be retained for the time necessary to fulfill the purposes described above and in accordance with the periods provided by applicable legislation.

International Compliance (GDPR / CCPA)

🇪🇺 European Union (GDPR)

If you reside in the EU, we will process your data in accordance with Article 6 of GDPR:

Explicit consent
Contract execution
Legal compliance
Legitimate interest

🇺🇸 California (CCPA)

Users in California can exercise CCPA rights:

Right to know
Right to delete
Right to limit use

Changes to the Privacy Policy

This Policy may be modified or updated at any time. Any changes will be published at:
www.cervantesbienesraices.com/aviso-privacidad

Privacy Contact

For any questions or requests related to this Policy:

Controller: Francisco Javier Cervantes Coste

Email: privacidad@cervantesbienesraices.com